The better we understand what others think and feel, the more we’ll be able to influence them.

We can’t “read people’s minds”. But we can observe, listen and ask powerful questions to understand their point of view. This way we can engage in meaningful conversations that generate a sense of ownership in others.

Participants will explore emotional intelligence as a powerful tool to build empathy and create trusting relationships. They’ll discover their preferred influencing style. And they’ll learn how to adapt their style to suit different stakeholders.

Participants will work on their own key strategic initiative during the course. They’ll build an influencing strategy and practice having meaningful conversations. So, they’ll be able to implement this strategy when they return to their work.
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What will your leaders be able to do?

Achieve results through others by:

• Becoming aware of their own emotions and how these affect others
• Demonstrating empathy through active listening and asking powerful questions
• Adapting their influencing style to different people and situations
• Having meaningful conversations that generate a sense of ownership in others
• Planning their influencing strategy when mobilising various stakeholders

What will they work on together?

Demystifying influencing

• Why we need to influence others
• What it really takes to influence other people
• Influencing vs. manipulation
• Influencing and organisational politics

Building emotional intelligence and influencing skills

• What is emotional intelligence?
• How can emotional intelligence make you a better influencer?
• Understanding and naming emotions
• Increasing our emotional repertoire
• Regulating our emotions before they become a problem

Developing empathy

• Understanding what is in other people’s minds
• Listening actively and deeply
• Asking powerful questions